Overview
At PattayaAssist, we strive to provide excellent service and customer satisfaction. This refund policy outlines the terms and conditions for refunds across all our services.
Last Updated: January 2025
Refund Terms by Service Type
Airport Transfers
- Full Refund: Cancellation 24+ hours before pickup time
- 50% Refund: Cancellation 6-24 hours before pickup time
- No Refund: Cancellation less than 6 hours before pickup time
- Flight Delays: Full refund if flight is delayed more than 4 hours
Tours & Activities
- Full Refund: Cancellation 48+ hours before tour date
- 50% Refund: Cancellation 24-48 hours before tour date
- No Refund: Cancellation less than 24 hours before tour date
- Weather Cancellation: Full refund for tours cancelled due to severe weather
Accommodation Bookings
- Full Refund: Cancellation 7+ days before check-in
- 50% Refund: Cancellation 3-7 days before check-in
- No Refund: Cancellation less than 3 days before check-in
- Special Rates: Non-refundable rates are clearly marked during booking
Visa & Expat Services
- Service Fee: Non-refundable once application is submitted
- Government Fees: Non-refundable as paid to authorities
- Document Preparation: 50% refund if cancelled before submission
- Rejection Cases: Service fee refunded if due to our error
Refund Process
- Request Submission: Contact us via WhatsApp (+917601066543) or email (support@pattayaassist.com)
- Provide Information: Booking reference number and reason for cancellation
- Review Process: We review your request within 24 hours
- Refund Processing: Approved refunds processed within 5-7 business days
- Payment Method: Refunds issued to original payment method
Special Circumstances
Force Majeure
Full refunds provided for cancellations due to:
- Natural disasters
- Government travel restrictions
- Medical emergencies (with documentation)
- Flight cancellations by airlines
Service Quality Issues
If you're unsatisfied with our service quality:
- Report issues within 24 hours of service completion
- Provide detailed feedback and evidence if applicable
- We may offer partial or full refunds based on investigation
Payment & Processing
- Processing Time: 5-7 business days for credit cards, 3-5 days for bank transfers
- Currency: Refunds issued in original payment currency
- Transaction Fees: Payment gateway fees (2-3%) are non-refundable
- Bank Charges: International transfer fees may apply
Policy Updates
This refund policy may be updated periodically. Changes will be posted on this page with the updated date. Continued use of our services constitutes acceptance of any policy changes.